Background

Artificial Humans Are Already Here

Overview

Artificial humans are already here. And most organizations are not prepared for what that means.

As AI becomes embedded across enterprise systems, the real shift is not just smarter software. It is the emergence of autonomous digital actors working alongside humans, powered by real-time streams of data from connected devices.

HiveMQ CEO and Chairman Barry Libert joins the podcast to explore what happens when IoT data streaming meets AI at scale, including:

  • Why artificial humans are already working alongside real humans
  • How data streaming becomes the foundation for AIoT systems
  • Why IoT and AI are no longer separate technologies
  • How ontologies and real-time operational intelligence reshape enterprise software
  • Why the next wave of productivity will come from autonomous machines and devices

Tune in to hear why the convergence of AI, IoT, and data streaming will redefine how companies operate.

Transcript

Intro: You’re tuned in to IoT and AI Leaders, your go-to show for insights, predictions, and big ideas on how IoT is reshaping the world of AI.

Nick Earle: This is Nick Earle, chairman of Eseye, and you’re listening to the IoT and AI Leaders Podcast, and my guest this week is Barry Libert. Now, Barry is a serial entrepreneur. He’s been involved in over 400 companies. He describes himself as a unicorn builder.

And you’ll hear that, at the beginning of the pod, I talk about the fact that he’s got the longest LinkedIn profile that I’ve ever seen.

More importantly, in the pod, what we get into is a whole series of discussions about where the world is heading as IoT and AI come together in the world of AIoT.

Barry is very heavily involved in a company called HiveMQ, which is absolutely at the leading edge of this, and in the pod that you’re about to listen to we talk about what it’s all going to mean for companies, what’s it going to mean for the human-device interface, what’s it going to mean for jobs going forward, what’s it going to mean for productivity for companies.

What’s it going to mean for the ontology of the architecture of the AI system in companies, and what’s it going to mean for the enterprise software market?

Both Barry and I have had over 40 years of experience in the industry, and I just found it a very fascinating and intellectually challenging conversation, and I hope you enjoy it.

So, without any further ado, let me hand you over to my discussion with Barry Libert, who is the unicorn builder, and is the chairman and CEO of HiveMQ. But has got a lot more experience, and involvement in other companies than that. I think you’re really going to enjoy it. Here we go.

Nick Earle: So, welcome everybody to another episode of the IoT and AI Leaders Podcast, and in this episode, I’m delighted to welcome Barry Libert.

Now, before I let Barry introduce himself, I’ve just got to tell you my immediate reaction when… you know what it’s like, you’ve got a guest on the pod, first thing you do is you go to LinkedIn, and I’ve never seen an entry in LinkedIn like this.

First of all, high-level description, Barry: board member, chairman, and unicorn builder. So that’s pretty good.

Then, 47 different experiences. Normally, you get like 6, 7, 8 — 47 different experiences. Been involved in over 400 companies. So, not only do we have Barry on the pod, but we probably have had our first guest who has managed to solve the scientific problem of replicating himself, to be in dozens of places at the same time.

So, with that as an intro, probably the busiest guest that I’ve ever had on the pod, Barry, welcome to the IoT and AI Leaders Podcast.

Barry Libert: Nick, you are far, far too kind. Thank you very much for having me on your pod.

Long story short, it’s been 48 and a half years since I left both Columbia Business School and McKinsey. From day one, a long time ago, decades ago, I decided that my calling was to help companies, participate in companies, both startups and large companies.

And I have been doing this forever, and luckily, I’ve seen companies in every industry, in almost every continent. I’ve been privileged to work with some of the best and some of the worst along the journey, and I’m lucky to be here on the show today.

Nick Earle: Well, we probably have only got time in this pod to talk about one of those companies, which is very relevant to the theme of this pod, which is the convergence and the business benefits and the practical advice of bringing together IoT and AI.

So let me just sort of lay the table here. One of the reasons we did the pivot… for five years, it was the IoT Leaders Podcast, and then regular listeners will know — and there are a lot of them — that about 2–3 months ago, we pivoted and we said IoT and AI Leaders, so we’ve rebranded.

And the reason we did that is that we really believe that the AI models and the AI adoption have so far, it’s been fantastic, but it’s so far been based on training the models around content, which is either written content, audio content, video content. Some people say it’s not training, it’s stealing, but that’s another subject we won’t get into.

But the fact is that there, by many estimates, there’s maybe 50 times more information in the world that’s available from Things. And if we could capture that and feed that into the models, then you could create whole new business models, unheard-of levels of productivity, visibility, insight for companies by actually getting IoT data into AI.

So, net-net, the bet that we’re making is that the two areas are going to come together, and IoT is going to be turbocharged as a result of merging with AI, in particular information from things being fed into the AI models, or the other way around.

So, Barry, when I looked at HiveMQ, one of your companies, it seems to me that that was right on the money, right a bullseye in terms of the premise. Have I got that right?

Barry Libert: You do. Spring of last year, one of the investors I work for called me and said, “Barry, I’ve got another company for you.” This is my standard phone call from an investor: “Can you look at this company for me?”

And I looked at it — this is in March or April of last year — I looked at it, I said, “Gee, I’ve seen these companies before.”

I was an advisor at a company called WebEx and SuperIR. I’d been an advisor to AT&T back in the 90s. I had seen data streaming companies before, right? And so that was something I recognised.

I had not been in a data streaming company between devices as opposed to between humans.

And I was already in the AI business since… really, machine learning since 2011, and a bunch of other companies since then, like Anaconda, since 2017, 18, and 19 — not in the model portion, foundation model portion — but just in its application.

And I thought, wow, this is a big opportunity. A large data stream, but between devices.

And there was plenty of research coming out from my alumni firm called McKinsey that was saying it was really going to be called AIoT, the convergence between models and devices.

Now, one might argue — you might argue, anybody might argue — that devices are limited to physical things. I’ll just use this as a device for a second. That phone is a device, and two devices, I don’t mean two phones, but two devices on a factory floor are two devices that can be connected, which they are by people like us.

The information between them is streamed. Models can be built both at the edge and in the cloud, and those models will allow both the machines or the devices at the edge to operate more effectively, more efficiently, and will adjust themselves in time.

Or I’ll give you a big idea. You and I are already in IoT.

What do I mean by that? You and I are a device already, and what do I mean by that? There’s research that says these are just exoskeletons. The research says that we would rather have our arms, literally, hands amputated than lose and leave these devices at home.

And so, you might argue we are a device now, with these devices, and we are device extensions. And so, robotics are part of the IoT world, and you know there are companies called NeuralNet, which is people like Elon Musk are working on putting devices in our brains.

I don’t know that there’s a profound perspective. I don’t know that there is not a convergence between the human and… I’m going to just call non-human — I don’t mean artificial humans, just non-human devices — of the world that create an explosive opportunity for IoT and AI to converge as devices, machines, and data come together.

Nick Earle: That’s an interesting premise. Funny enough, I was listening to… there’s a Sunday Times newspaper. They do a great pod. And they were talking in the episode that I just listened to this morning of this whole concept of the blending, the merging, the blurring of the human device interface. And they talked about Neuralink.

And they had a bit of a debate about whether or not you’d want to go first, have the wafer put in your brain, or you’d want to wait until it was something that could be attached to the outside of your skull.

But the point being is that knowledge information processes are going to be split across a combination of the device and the human, and the device is just a gateway to the cloud and all of the information.

And so, it sounds completely science fiction, but as you point out, that interface is blurring now, and it’s not just Neuralink. Elon’s doing a lot of experimentation in this area. He’s also, with his robots and his predictions of… what’s he going to ramp to, like, a million a year or whatever.

As work increasingly — cognitive work and physical work — increasingly gets automated, the role of humans has to move up the stack. And in some way, the connection between the two has to be more than just looking at the prompt output and saying, “I don’t believe you, can I double-check your answer?”

And I think that’s what you’re saying, is that the big vision is that everything starts to blur. Humans become devices. That’s the first time I’ve ever heard anybody say that, as we are extensions of our own devices. It sounds a bit dystopian.

Barry Libert: It does, right? But if you think about Taylorism, William Taylor, right, he wrote a long… 200 years ago, that really humans are artifacts of completing a task. You might argue machines are the same thing, right?

And one might argue — I don’t think it’s true — that we are somehow separated… this is a long conversation… from our environment. I don’t think that’s true either, right? Or somehow, we’re separated from each other. I don’t think that’s true either.

I think what you’re seeing is that more and more, our environments, our technological environments, our informational environments, those things are merging, and critical to those things is data streaming.

So, you and I are having streaming conversation here. Now, we’re doing voice data streaming, we’re recording it, and we can send it out and have an LLM look at it, we can have it transcribed, we can have it ultimately synthesised, and then it can be reconnected into something that can be used for further intelligence.

I think my entire life I’ve seen the continued, for 40 and a half years, continued technological advancements changed the way… I hate to say this, the way businesses are actually going to operate, and the way many companies think they operate.

They still think they’re somehow operating in some prior period, so the fact that it says IoT and AI, it might be better AIoT, suggests that they’re separate, right? They’re not separate, they’re one and the same.

And they’re coming together at a speed I’ve never seen. I bet you the same thing for you. This large language model, which is training on all the words of history is changing the way… I’m amazed at the speed by which my companies are doing things that I never possibly imagined. I thought only humans could do it, and that’s not really true anymore.

So, I believe the first foundational level of that is data streaming. We have to stream the data, not just between you and me, but between devices and devices in the cloud and devices on the edge and then take the insights and allow the devices to operate more efficiently and autonomously.

Those are massive opportunities, as you said at the beginning of this pod. The amount of data that’s going to accrue to the large language model providers, and to small language model providers, and to edge providers, and cloud providers is going to be exponential.

Nick Earle: When we first rebranded, and you’re right, we did think about AIoT, but I think somebody had already grabbed it, so we had to call it IoT and AI.

But when we first rebranded, we had a guy called Rob Tiffany, who’s based on the East Coast of the US, a friend of mine, and he’s been around also for a long time, as you and I both have in the industry. And he’s now research director — he’s been at Ericsson; he’s been at a bunch of companies — he’s now research director at IDC.

And he was talking about this, in, I think it was like three or four episodes ago, as what we’re able to now create is a new enterprise brain.

And the way he described it is that if you could gather 50 times more data than you can gather today and feed it into a model, and you talk about streaming, and you could get an almost real-time feed, you could actually create a dashboard for a company that is something unlike you’ve ever been able to get before.

I remember in the 90s, when SAP introduced R3 with the Uber platform for enterprise software. You could actually define horizontal workflow, and that, of course, enabled business process engineering, and it was radical, and companies’ productivity improved, but it cost a lot of money for an SAP license.

And now what we’re talking about with the democratisation of AI and the cost of everything coming down so rapidly, the idea of an enterprise brain is like this super dashboard where you can see everything.

If you’re running a factory and there’s thousands of devices, or multiple factories, the ability to get all of that data fed in, maybe through edge aggregation or whatever it is, right down to the individual components in your machinery, and then have a dashboard allowing you to make real-time decisions, or allowing the AI to make real-time decisions based on pre-emptive actions in order to optimise output or reduce downtime, is something that has never been possible before.

And I think that’s what you’re saying, is that we’re heading towards that capability of having an explosion of data at our fingertips, and therefore the companies that take advantage of that will have tremendous opportunities for productivity and capability to create new services and a business agility if they can harness all that together into, whether you call it an enterprise brain or an enterprise dashboard. But it’s something that we’ve never had before, but it looks like it’s now becoming possible.

Barry Libert: I think so, one step further, but absolutely.

I think those machines will ultimately act autonomously, the way you and I act autonomously. Those machines will receive signals, which means both downstream and upstream. They’ll send signals to other devices, which they can do already. They’ll send signals to the cloud, which they can do already. But those signals will come back to them, and those machines will adjust their behaviour.

So, it’ll be heat, sensors, activities, flow rates on chemistry, flow rates on water, flow rates on productivity.

They’ll also go one step further. They will send signals to the supply chain and say, “I’m about to go down, send me some… send me… send… send to my repair team, my maintenance team, a new particular part that I need to… need right now.”

Nick Earle: All right, before it breaks.

Barry Libert: Before it breaks, right? And so, all those things are going to happen. And for me, it’s not that far a reality.

Like, I get all those signals from my Tesla right, as I drive around. I’m constantly getting signals of things that I need to do, where I need to go, where I need fuel, how hot I’m running. It even tells you when it’s breathing nowadays, which is incredible, because I happen to be in the mountains right now, so it tells me it’s running cold or hot.

All those things are going to happen, and they’re already happening.

We at HiveMQ already have something called Pulse, which allows the things from Edge to basically transmit that data and go back out to them under something called Unified Namespace.

But we are building an ontology, no different than something like other… some of our major competitors are doing, which is Alex Carper’s figured out, right?

And realise that you can build these capabilities to provide complete operational intelligence that are autonomous actions and will provide feedback back down that.

An example of that, since the first of the year, without using an ERP system, we at HiveMQ built with Claude Code everything you just said, that is at the edge, which means we’re a 150 people firm.

We sense everything, from the devices to the people, to the communications, to the financial activities, to sales and marketing, to things like Slack channels, to what you and I are doing today in a single environment, beyond anything I ever imagined in my life. Remember, I’m a McKinsey guy.

Nick Earle: You’d never imagine… that was unheard of just a few years ago.

Barry Libert: Unheard of. Unheard of.

As a McKinsey guy, I remember being… I’m going to exaggerate, but you get the point. 40 years ago, getting paid by the page, I would say the bigger the report, the more we got paid.

Nick Earle: Yeah, I was on the other end of that.

Barry Libert: You know what that looks like.

And I worked for Hasso Plattner at SAP 20, 30 years ago, when he first started, trying to explain to him that I think this would all become democratized and these big, expensive implementations didn’t work. And so they have worked successfully, but not when you have Cloud Code that’s rewriting COBOL, if you saw that announcement this week with.

Nick Earle: Yeah, I did, yeah, I did.

I mean, Moore’s Law — 1.4 times a year — and the way that, in particular areas, like the latest release of Claude, and the programming capability, and depends on which benchmark you look at, but it’s like 4X to 6X to 10X per year.

The point that you’re raising… okay, so let me ask you what’s going to happen on two different fronts.

The first one is, we already see it happening in the marketplace, which is the collapse of the share price of the big software companies.

I also know Hasso, I used to be based in Germany. When I was HP, I was the account exec for SAP. I used to call on him in Germany when Waldorf was just a small office with cows outside the window. And I also, when I was based in Silicon Valley, used to meet with him, and the biggest problem was to stop him ending the meeting quickly if the wind speed picked up in San Francisco Bay, because he wanted to go… he didn’t want to talk to me, he wanted to go off and get on his boat.

But the fact is that over the last… I would say six weeks, the enterprise software… exactly what you just said, the value of enterprise software companies, like ServiceNow, that was the leader in agents, and they’re down 40–50%. SAP’s down. PeopleSoft is down, because people can do what you’ve just said.

They can kind of create this enterprise layer really quickly, really cheaply.

And so, the enterprise software share prices have dropped hugely.

Do you believe that trend is going to continue? Are we witnessing, just as SaaS killed the enterprise license business, are we witnessing the ability to create these capabilities killing the SaaS enterprise SaaS marketplace?

Barry Libert: Yeah, I’ve been writing about this for a year or two now. I do think everything that comes after what it came before begins to deprecate or degrade the prior business models and technologies. It just does, right?

You think about all the things that happened in the last 40 years… bricks and sticks businesses, although Walmart’s doing well, basically doing well, because it’s e-commerce engine. Amazon was the next version of that. Now Amazon was just declared the largest company in North America, which Walmart once held.

New technologies come along and deprecate the prior technological business models, right?

You’ve seen the recent bankruptcy of some of the companies I’ve worked for, from Neiman Marcus to Bergdorf Goodman. The way you get those luxurious products today, I would say luxury today is getting at my doorstep the minute I want it, which is nowadays Amazon delivers at the same moment.

Literally the same day. It’s sort of crazy to me. Next day was fine, all of a sudden, it’s the same day.

These new technologies change it, and that’s what happened between cloud and prem, right, on-prem.

I do think that’s what’s going to happen now between SaaS and AI. Now, it doesn’t mean that the current valuations of SaaS companies are going to stay there. They’re in a battleground right now with AI people for their customers, and companies are trying to decide how to spend their money.

If you look at today’s research, number one in every CEO’s agenda is spending money on AI, is to fundamentally take advantage of these new tools and to reduce their cost of operations while they accelerate their productivity and revenues.

So now the SaaS companies have a problem, just like the on-prem companies do. They either have to change their entire business model to what’s called outcomes-based, right, and usage-based from SaaS-based, which is proceed less. And they have to embed these new technologies while still keeping their current revenues. Very hard trick to do, to fly…  while you’re fuelling at the same time.

And these new AI companies, which have consumed huge amounts of capital — about 76% of all new investor capital, all investor capital, public and private, is going to AI companies — so not only SaaS companies can’t raise capital, but they also have troubles getting capital from customers as well.

So, the question is, there’s a battleground between SaaS and AI for who’s going to win the battle of investors and customers.

And one step further, who’s going to win the battle for human talent, which is where you’re going to go next.

Nick Earle: Just before I go to the human element, I’ll share a personal experience because as the Italians say, nothing new under the sun.

When I left Silicon Valley, I went to work for Ariba in 2001. It was an independent company, and that was the hot company. I remember. It was worth $44 billion with 1,700 employees, and it was the darling of the NASDAQ.

And then what happened was… to be fair, coincident with the crash… but what happened was they were selling licenses. So, I used to run all sales and operations outside of North America for them.

They were selling licenses on an average of like seven million bucks a license for Ariba. You pool your procurement with other companies, and so instead of buying your own chairs, discounting them, negotiating a purchase agreement, you get 20 companies buying the same chairs, and you get the value of the aggregated spend.

And they took a quarter of a percent. Very simple business model.

And then what happened is SaaS came in, and they pivoted from licence to SaaS, and told the stock market — and I was there, in the room — “Don’t worry about it, because over a three-year period, we collect more money, and it’s much stickier.”

And basically, the market said, “Yeah, great, okay, well, we’ll just leave, and we’ll come back when you’ve proved it.”

And then the crash happened, and their share price went down 98%. They held the record for the biggest drop in the share price for a company that survived, and ultimately, they were acquired.

So, if we’re going to see that again… because the enterprise software companies, and you talked about McKinsey… when I was at both HP and Cisco, the minimum price for McKinsey for a report, and it was by the page, it was like half a million dollars for a report, and it was created by very clever graduates in India. They would arrive the next morning with a half a million-dollar invoice.

So, if that’s going to happen, then something else is going to rise up and take its place, and it’s pretty clear what it’s going to be.

But what about the role… let’s go back to the humans. We talked about the really futuristic, the blending of the human-device interface, but let’s put that on the one-day pile. But let’s go to the today pile.

What is the role of humans in this world? There’s a bunch of benchmarks, the latest… ChatGPT 5.2 Cognitive Work Benchmark, whatever I saw, it says that it can do 71% of cognitive work. We know that only 4 or 5 humans can beat AI on math, on the Fields Medal maths tests.

Coding is… you mentioned Claude. Coding is now… it’s gone. It used to be, send your kids to university to do STEM — science, technology, engineering, mathematics. Now they’re the very subjects that are being eaten within months by AI.

So, the big debate is everywhere, and I’d love your view on it. What’s the future for the younger generation? Who were perhaps leaving university with debt and are suddenly struggling.

And I saw one last stat from Peter Diamendes this morning on his Moonshot pod, saying that graduate unemployment… graduates in North America are now the number one cohort for the people who are waiting the longest to get employed.

So, it’s just rising. They’re coming out of university with skills that are competing with AI.

So, before we get to human-device blending, how are we going to look after this next generation who can’t get a job?

Barry Libert: Yeah, so I think… listen, I’m an optimist. I wouldn’t keep doing this if I wasn’t. I’m an optimist about humans.

All my life, I’ve seen these types of debates about technology and humans, humans are not going to have jobs, things like that. And generally, over the last 48 years, there has been a job for a human, at least in North America. We’re under 3% unemployed, 4% unemployed.

So, I’m a big optimist that says technology advances human capacity, doesn’t deprecate it.

AI has something different, though. AI fundamentally forces humans to reconsider what is great about them. And what can they do that’s truly special?

And so, I think for the knowledge worker — I’m not going to talk about the physical worker yet, because that’s a robotics question — we’ll have to come back to that.

Nick Earle: Yes, that’s a different question.

Barry Libert: manufacturing.

For another meeting, because we can’t come.

Nick Earle: It’s another pod.

Barry Libert: Right, that’s correct.

So, I’ll call it the knowledge worker, if you don’t mind. The university students come out, the knowledge workers. I think there’s still a huge opportunity for them.

The way they have to think of their jobs is about what I’m going to call framing. So, what McKinsey taught me a long time ago — my brother was from BCG, my son was from Bain — was that it’s the questions you ask, not the answers you give.

And so, getting the right questions asked helps, I think, humans still win.

And I don’t mean win versus AI. I’m not suggesting that. I’m talking about win for their lives, which is, how do they think about their lives, their companies, their opportunities?

If they ask the wrong questions, which is, how do I get a job? I don’t think that’s a winning question. I don’t think that was ever a winning question.

It’s like Simon Sinek always says, start with why. So, I think most people have never really been challenged with, what is my why? Why am I here?

Now, I have a why. It’s to pay it forward, believe it or not, having been lucky enough to win along the way. I care about paying it forward to all these companies and helping those young professionals you can talk to all my companies, fundamentally develop themselves inside the world of AI that we live in.

And so, that’s my calling, and it’s been my calling forever to help people.

And so, I think if anybody, whether they come out of university or they run a company, they have to now say, look artificial humans — I’m going to use a fundamentally different expression than AI — artificial humans are now here, working with real humans. They can do things faster, better, cheaper, they don’t need coffee breaks, they don’t need to sleep at night.

Nick Earle: Talk to each other. They can learn from each other.

Barry Libert: Now date each other, now building their own religions, if you’re watching what’s going on. There are a lot of things these artificial humans are going to do, including taking some of our resources, water, energy, electricity.

Nick Earle: Yeah.

Barry Libert: Natural resources, they’re going to consume, just like us, natural resources.

These artificial humans are working side-by-side with us. Just think of it as another species in the world. So how do we work with them?

How do we, a company, a leadership team, a board, leverage them in a way that they do things that they can do better than we can do, but they’re things that we can do better than they do?

Nick Earle: Versa.

Barry Libert: And that’s how I think about it for all my companies.

Nick Earle: We’ve gone into some interesting areas on this part, haven’t we? I didn’t think we would at the beginning, but that is… the idea of another species already here.

I always like to use examples. There’s a big debate here in the UK, which there has been, of course, in the US to do with immigrants coming here from other countries, and we’ve got this whole thing about the English Channel and stopping the boats, and you had the wall on your southern border, and whatever.

But there was another debate I saw the other day. I can’t remember who it was who said it, said, “You know what, we should really be… that’s not our… the thing that’s really going to be our biggest problem.”

The biggest problem is no one’s saying about the million, 10 million agents that are going to arrive and take our jobs.

We actually think of it as, “Oh, well, these people who are fleeing war zones in Africa are coming to the UK,” but no one’s saying the problem is there’s going to be a million agents.

And on that point, every wave of technology… this is the glass half full, where every wave of technology has always created new jobs. Of course, this one is… we’ve never seen cognitive work done, and with the robots, different pod, physical work.

But there are two aspects of that which are different. One is there will be a gap between the adoption of the technology and when the new jobs appear, and I think that’s what we’re looking at right now. That’s the graduate issue, because the graduates are coming out now, but we haven’t worked out what the new jobs are yet, so there’s like a valley of death.

So, the question is, how do we get that next generation… you talk about paying it forward, how do we get that next generation across that gap?

But the bigger question I was going to ask you is that the future is already here, and as somebody famously said, but it’s just unevenly distributed.

Because if you take something like call centres, AI software is absolutely… it is so much better now than the initial chatbots. You can call an AI call centre at a major company, and you’re really hard put to work out it’s not a human who’s talking to you. They have empathy, they have access to information.

But what that’s doing is it’s enhancing the customer experience in say the UK or Europe and the US, but it’s going to hollow out certain countries, because there are countries like the Philippines and large swathes of India — there was a big AI summit this week in India — where there are millions and millions of people who are doing those jobs today, and those jobs are disappearing really, really quickly.

So, do you think there will be national winners and losers because of the way AI is being adopted? That some of these jobs that we outsource to lower-wage countries will be the first to get automated, and therefore we’re kind of almost in danger of increasing the divide between what we sometimes call the developed world and the emerging world?

Because in the emerging world, we used labour, lower-cost labour. We put our manufacturing in China; we put our call centres in the Philippines. But actually, that’s the type of work that’s going to get automated very, very quickly, so it’s not going to affect every country the same way.

Barry Libert: And every company, right? The same thing.

I think you’re going to see… I think about these sourcing models as simple in-source labour. Outsource, we did outsource to low-cost labour, right, around the world. I don’t mean just North America, but we outsourced to the world, and so did England, if I remember correctly.

I don’t know if you’re familiar enough. I didn’t think you outsourced to labour pools around the world called slave labour.

Nick Earle: We didn’t get our PR right or our actions.

Barry Libert: We didn’t.

Nick Earle: We didn’t. Different time, different implementation model, one that we try not to mention anymore.

Barry Libert: This is not new.

Nothing’s new, as you just said.

Then we crowdsourced, which means we basically allowed anybody to… there’s a large crowdsourcing movement. Social networking is crowdsourcing, right? We give all our stuff to Facebook and Twitter/X. The companies crowdsource to us, whether it be content or photos.

And now we’re just AI sourcing. So, I assume we’ll do robot sourcing as well.

We basically have done these things before.

Now, what I agree with you is… and I don’t have the answer to this question — I’ve never seen it this fast before. Never, ever. Normally it was generational. It took centuries for a while, then it took generations, and it took decades. Now it takes not even years, it takes months. This stuff’s going…

Nick Earle: It takes months, and that was my point about the gap. The adoption is quicker than us trying to work out what the new jobs are.

Barry Libert: That is correct.

Nick Earle: That’s the valley, I think, is the real issue, is there will… will there be new jobs for humans to demonstrate those soft skills, like critical thinking, judgment? Yes, there will.

But how long will it take us to work out what those jobs are, whilst, in the meantime, we’re laying off people and we’re not hiring?

Barry Libert: And I think that’s… correct.

So, I do agree with you, because of the speed by which this takes place.

I’m still an optimist, right, that says the leaders of countries and companies that can understand this speed and not reject this speed will win. And that means everybody can win if they really understand this.

Like, I look at HiveMQ, which we started with. This was a data streaming company. They did not believe that AIoT was a merge opportunity. They didn’t understand this, right? To go back to March of last year. The founders were saying it was just IoT, not AI plus OT. I’m like that’s impossible.

I’ve done this before. I was at a board-up company called Fixed Software, which we even saw this back then in 21 and we sold to Rockwell. And we saw the connections coming between these exact same things, devices and data, data streaming and intelligence.

So, I think that there is… and our customers at HiveMQ are asking for this, which is can you help us understand the ontology? You would call it the enterprise brain, but the ontology, which is all the devices, all the movement of all the information, all the human interactors or operators.

Can you help us visualise that in real time? Can you help us see that? That’s an ontology, otherwise known as a semantic graph or a knowledge graph. Lots of words for it, people use. Can you help us see all that?

And once we see it all, historically it probably would have cost 10, 20, 30 million dollars from McKinsey, and they still couldn’t have done it anyway, because by the time it was done, the machines would have moved, the people would have relocated, the data would have changed.

Can you help us see that in real time?

You know the next question they’re going to ask us at HiveMQ is, can you help us begin to automate that and build an… you call it an enterprise brain, or an ontological brain.

And then they’re going to ask us — it’s coming — can you help us build the sensors that go back and allow the machines and the human operators, the artificial humans and the real humans, adjust their behaviours based on the cognitive intelligence of it all?

That’s going to happen, and it’s happening already from their requests.

Nick Earle: I totally agree with you. I think that is how this problem will be solved. That’s kind of what I was pushing on.

I’ll use one last example before we get to the end.

We had about 10 episodes ago, we had a guy on… a guy from Turkey, actually, who had built something sort of similar for healthcare.

Healthcare is absorbing so much money, as we all know, worldwide, and it’s really inefficient, particularly in the UK, the National Health Service. It might be free, but it’s really inefficient.

And basically, what he did was he just connected… he put sensors on all the Things in the hospital. He put a wristband on every person who went into the hospital. It was the same model of wristband that you get when you go to a Coldplay concert, by the way. He was quite proud of that.

And then he put a device in the pocket of every nurse, every physician, every doctor, whatever, and so he was just basically tracking patients, people, and things.

But then he did exactly what you just said. His company built this ontology of what… and it wasn’t an ontology by department — the radiography department, the accident and emergency department, the pharmacy, the operating — it was an ontology by process, like a hip operation.

What does a hip operation really make up, and where are the gaps?

And so suddenly he had this dashboard of processes.

And then, if you’re a hospital manager or a clinic manager — especially if you’re managing multiple, which often they do — you could look at the efficiency of various processes across your different healthcare entities, and actually say, where is the problem?

The problem is actually… it’s not visible. People go to accident and emergency. They get triaged quickly, they get treated fairly quickly, but actually a large part of the reason they’re there for hours is they’re waiting for the medication to come out of the pharmacy to take home.

And that’s not visible unless you have this ontology or this sort of new layer.

And he was using AI, and then he was creating agents to optimise the processes. And I think there are a few companies, and he’s doing it mainly in the Middle East, in Middle East hospitals, and in Germany, I believe.

And I think that is the answer. I think that what we have to do is we have to build this ontology, and we have to collect as much data as possible, and out of that will come a tremendous opportunity to do new things, and they will involve humans working collaboratively with the software and with the devices, and I think that is the hope.

We need to get there because I’m still waving the red flag of what’s going to happen to a generation. How long is it going to take us to get there?

But I think that is why it is AIoT. That is actually the world that will become commonplace going forward. Whether you call it enterprise brain or the ontology, that is the way companies will run in the future, before we blend our brain with the device.

Barry Libert: Every community has to think, “Wow, I need to be a data streaming company.”

Why do I start there? He said, well, I take AT&T and Webex. When I came to this company, I was like, I’ve seen this before.

Now, both those companies, Webex and AT&T, streamed a lot of data between people. I used to say to Subrah Iyar, which is the founder of Webex before he sold his company, “Look, you have this massive hose, just like Zoom, massive hose. Water flows through it all day long. What do we know about the users? What do we know about the devices? What do we know about what happens as a result of those conversations?” He would say, “Nothing.”

And that’s what AT&T Board used to something. That’s not good news. That’s like broadcast. It’s not good news, right?

Nick Earle: Yeah.

Barry Libert: And you can see what happened with both those companies.

First of all, AT&T went bankrupt, people may not remember that, and Southern Bell bought those assets. That’s right. There was a big change here, people not realising.

Look, I’m an optimist, especially at HiveMQ. I’m an optimist because I think, gee, we start with data streaming, our customers are already asking for intelligence, which is what they need. They’re going to ask next for operational activities and insights called ontologies, and then you know they’re going to ask for automation.

I don’t mean automation the way you and I think. Automation meaning, let my devices, let my people go, which is a funny old expression, let my people go.

Nick Earle: Let my devices go!

Barry Libert: That’s correct.

Let my people go, let my devices go do their thing, and get rid of all those inefficiencies that you just talked about in the process, and be able to observe it.

Observability and governance, not the way you and I think about it now, but observability and governance will be critical in that entire process.

So, you can see, I’m an optimist. I’ve done this for 48 years.

Nick Earle: It’s a great point to finish on. Barry, we have covered a lot of ground.

And we’ve gone into a whole series of areas, and there’s even two big areas we touched on but didn’t even cover, was what’s going to happen in the physical world with the robots, and what’s going to happen in terms of the blending of the device with the human.

Wow, there’s so much more here. But listen, why don’t we wrap it up? I really enjoyed this. I hope you did as well. I hope our listeners did.

This is exactly what we wanted to do with the new format of the pod, is to actually talk around what’s happening, get a global view, and get a view from visionaries who see what’s happening and are at the cutting edge, and your work with HiveMQ is really, really relevant to this.

So, I wanted just to thank you for being on the pod, and I want to encourage our listeners and viewers to actually check out HiveMQ, because it is a very, very interesting company.

If I’m right, it actually has a European footprint, doesn’t it? Engineers in Germany?

Barry Libert: We’re founded basically around Munich; it’s a Munich suburb. We moved to Brooklyn recently, and we’re opening up an office in Silicon Valley now as well.

Nick Earle: In Silicon Valley, so you’re going from Europe to the US. We don’t hear that very often over here. We always think it’s all coming the other direction.

Barry, I’ve really enjoyed it. Thanks very much, and thanks for being a guest on the pod.

Barry Libert: Thanks for having me, I appreciate it so much.

Outro: You’ve been listening to IoT and AI Leaders. We hope today’s insights help you drive smarter, faster business innovation with IoT and AI at the centre. Thanks for listening. Until next time.

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Lucy Hooper

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